Corporate Telephony Market Research Report: By Technology (IP-PBX, Key Telephone System, Wireless Private Branch Exchange), Industry (IT, BFSI, Government, Retail, Healthcare, Manufacturing) - Global Industry Analysis and Growth Forecast to 2030

Market Overview

The global corporate telephony market is projected to show significant growth during the forecast period (2021–2030). It can be credited to the rapid increase in investments in corporate telephony and in the adoption of unified communication systems. Organizations, including in the government and healthcare sectors, are using corporate telephony technologies in order to increase productivity and save time.

The COVID-19 pandemic has affected the operations of many organizations due to the implementation of lockdowns. Because of COVID-19, many organizations are implementing work from home practices, which has resulted in an increasing demand for corporate telephony solutions.

Information Technology (IT) Industry Holds Largest Market Share

The largest share in the corporate telephony market was held by the IT category in 2020, on the basis of industry. This can be ascribed to the rapid developments in the telephony technology. Corporate telephony helps in maintaining a smooth workflow in the industry by providing an efficient flow of communication. Thus, the high adoption rate of telephony solutions and unified communication will drive the corporate telephony market in the upcoming years.

Internet Protocol-Private Branch Exchange (IP-PBX) Category To Grow during Forecast Period

During the forecast period, the demand for the IP-PBX technology of corporate telephony is predicted to exhibit significant growth owing to the numerous advantages offered by it, such as increased agility, less operating costs, flexible call routing, and high quality of communication, which helps in improving the productivity of employees.

North America To Hold Largest Share due to Presence of Numerous Players

In 2020, the largest market for corporate telephony solutions was North America. This can be attributed to the presence of a large number of market players, including Cisco Systems Inc. and Interactive intelligence Group Inc., adoption of desk-to-desk calling and conference calling, and increasing investments by IT and banking, financial services, & insurance (BFSI) organizations in corporate telephony.

Integration of Internet of Things (IoT) with Communication System Is Biggest Market Trend

Many organizations, such as NEC Corporation, Microsoft Corporation, and Cisco Systems Inc., are investing in IoT-based applications and products, which will help them in strengthening their position in the market. IoT helps in enhancing mobility and allowing the access of data virtually, from anywhere, by enabling the exchange of information among various departments over a wireless network, which results in improved communication, and better work scheduling.

Increase in Adoption of Unified Communication Systems To Drive Market

The rapidly growing demand for unified communication systems, lower operating costs, improved user experience, better productivity, and real-time communication is responsible for the fast adoption of corporate telephony by organizations. Unified communication systems offer many benefits, such as increased mobility and flexibility with lower costs. They also act like an auto attendant for incoming calls and provide emergency services. The adoption of unified communication is rapidly increasing because of organizations’ need to reduce their operational costs, yet improve communications.

Rising Investments in Corporate Telephony Aiding Market Advance

Corporate telephony is gaining the interest of many investors and organizations in the public and private sectors. Various organizations seek a streamlined and well-coordinated communication infrastructure, which is directing their attention toward corporate telephony solutions. Hence, the increasing investments by IT organizations in this technology are propelling the revenue for corporate telephony market players. 

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Market Players Involved in Launching New Products

Owing to the increasing demand for telephony solutions and rising investments in them, market players are launching new solutions. Major players in the global corporate telephony market are International Business Machines Corporation (IBM), Cisco Systems Inc., Mitel Networks Corp., Siemens Aktiengesellschaft, NEC Enterprise Solutions, Atos SE, Huawei Technologies Co. Ltd., Interactive Intelligence Group Inc., Avaya Inc., and Microsoft Corporation.

In March 2021, Avaya Inc. launched two devices to improve workstream collaboration. One of the devices is Avaya Vantage K155 with built-in Alexa, and the other is Avaya Huddle Camera HC010. They are available via Avaya’s device as a service (DaaS) model, which increases their reach among organizations.

Key Players in Global Corporate Telephony Market Include:

Market Size Breakdown by Segments

The global corporate telephony market report offers comprehensive market segmentation analysis along with market estimation for the period 2015-2030.

Based on Technology

• Internet Protocol-Private Branch Exchange (IP-PBX)
• Key Telephone System
• Wireless Private Branch Exchange

Based on Industry

• Information Technology (IT)
• Banking, Financial Services, and Insurance (BFSI)
• Government
• Retail
• Healthcare
• Manufacturing

Geographical Analysis

• North America
  • U.S.
  • Canada
• Europe
  • Germany
  • France
  • U.K.
  • Italy
  • Spain
• Asia-Pacific (APAC)
  • Japan
  • China
  • India
  • Australia
  • South Korea
• Latin America (LATAM)
  • Brazil
  • Mexico
• Middle East and Africa (MEA)
  • Saudi Arabia
  • South Africa