Publishing: August 2021 | Report Code: IM11334 | Available Format: PDF
The global corporate telephony market is projected to show significant growth during the forecast period (2021–2030). It can be credited to the rapid increase in investments in corporate telephony and in the adoption of unified communication systems. Organizations, including in the government and healthcare sectors, are using corporate telephony technologies in order to increase productivity and save time.
The COVID-19 pandemic has affected the operations of many organizations due to the implementation of lockdowns. Because of COVID-19, many organizations are implementing work from home practices, which has resulted in an increasing demand for corporate telephony solutions.
The largest share in the corporate telephony market was held by the IT category in 2020, on the basis of industry. This can be ascribed to the rapid developments in the telephony technology. Corporate telephony helps in maintaining a smooth workflow in the industry by providing an efficient flow of communication. Thus, the high adoption rate of telephony solutions and unified communication will drive the corporate telephony market in the upcoming years.
During the forecast period, the demand for the IP-PBX technology of corporate telephony is predicted to exhibit significant growth owing to the numerous advantages offered by it, such as increased agility, less operating costs, flexible call routing, and high quality of communication, which helps in improving the productivity of employees.
In 2020, the largest market for corporate telephony solutions was North America. This can be attributed to the presence of a large number of market players, including Cisco Systems Inc. and Interactive intelligence Group Inc., adoption of desk-to-desk calling and conference calling, and increasing investments by IT and banking, financial services, & insurance (BFSI) organizations in corporate telephony.
Many organizations, such as NEC Corporation, Microsoft Corporation, and Cisco Systems Inc., are investing in IoT-based applications and products, which will help them in strengthening their position in the market. IoT helps in enhancing mobility and allowing the access of data virtually, from anywhere, by enabling the exchange of information among various departments over a wireless network, which results in improved communication, and better work scheduling.
The rapidly growing demand for unified communication systems, lower operating costs, improved user experience, better productivity, and real-time communication is responsible for the fast adoption of corporate telephony by organizations. Unified communication systems offer many benefits, such as increased mobility and flexibility with lower costs. They also act like an auto attendant for incoming calls and provide emergency services. The adoption of unified communication is rapidly increasing because of organizations’ need to reduce their operational costs, yet improve communications.
Corporate telephony is gaining the interest of many investors and organizations in the public and private sectors. Various organizations seek a streamlined and well-coordinated communication infrastructure, which is directing their attention toward corporate telephony solutions. Hence, the increasing investments by IT organizations in this technology are propelling the revenue for corporate telephony market players.
|Report Coverage||Market Trends, Drivers, and Restraints, Revenue Estimation and Forecast, Segmentation Analysis, Regional and Country Breakdown, Impact of COVID-19, Companies’ Strategic Developments, Market Share Analysis, Company Profiling|
|Market Size by Segments||By Technology, By Industry, By Region|
|Market Size of Geographies||U.S., Canada, Germany, France, Italy, U.K., Spain, Japan, China, India, Australia, South Korea, Brazil, Mexico, Saudi Arabia, South Africa|
|Secondary Sources and References (Partial List)||Israel Internet Association, Mexican Internet Association, National Association of Software and Service Companies (NASSCOM), Regional Internet Registry, Réseaux IP Européens Network Coordination Centre Association of Teleservices International, Australian Mobile Telecommunications Association, Business Network International (BNI) Canadian Independent Telephone Association, Canadian Wireless Telecommunications Association, Cellular Operators Association of India.|
Owing to the increasing demand for telephony solutions and rising investments in them, market players are launching new solutions. Major players in the global corporate telephony market are International Business Machines Corporation (IBM), Cisco Systems Inc., Mitel Networks Corp., Siemens Aktiengesellschaft, NEC Enterprise Solutions, Atos SE, Huawei Technologies Co. Ltd., Interactive Intelligence Group Inc., Avaya Inc., and Microsoft Corporation.
In March 2021, Avaya Inc. launched two devices to improve workstream collaboration. One of the devices is Avaya Vantage K155 with built-in Alexa, and the other is Avaya Huddle Camera HC010. They are available via Avaya’s device as a service (DaaS) model, which increases their reach among organizations.
The global corporate telephony market report offers comprehensive market segmentation analysis along with market estimation for the period 2015-2030.
Based on Technology
Based on Industry
The global corporate telephony market is booming because of the surging usage of unified communication systems.
The incorporation of the internet of things (IoT) in communication systems is the major trend currently being witnessed in the corporate telephony industry.
The corporate telephony industry has been segmented on the basis of region, technology, and industry.
North America dominated the market for corporate telephony in 2020.
The information technology (IT) industry held the largest share in the corporate telephony industry in 2020.
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