Call Center AI Market Size & Share Analysis - Trends, Drivers, Competitive Landscape, and Forecasts (2024 - 2030)
Get a Comprehensive Overview of the Call Center AI Market Report Prepared by P&S Intelligence, Segmented by Component (Solutions, Services), Organization Size (SMEs, Large Enterprises), Deployment Mode (Cloud, On-Premises), Application (Workforce Optimization, Predictive Call Routing, Journey Orchestration, Agent Performance Management, Sentiment Analysis, Appointment Scheduling), End Use (BFSI, Retail and E-Commerce, Media and Entertainment, Healthcare, IT and Telecom, Travel and Hospitality), and Geographic Regions. This Report Provides Insights From 2019 to 2030.
Chapter 1. Research Scope
1.1. Research Objectives
1.2. Market Definition
1.3. Analysis Period
1.4. Market Size Breakdown by Segments
1.4.1. Market size breakdown, by component
1.4.2. Market size breakdown, by organization size
1.4.3. Market size breakdown, by deployment mode
1.4.4. Market size breakdown, by application
1.4.5. Market size breakdown, by end use
1.4.6. Market size breakdown, by region
1.4.7. Market size breakdown, by country
1.5. Market Data Reporting Unit
1.5.1. Value
1.6. Key Stakeholders
Chapter 2. Research Methodology
2.1. Secondary Research
2.1.1. Paid
2.1.2. Unpaid
2.1.3. P&S Intelligence database
2.2. Primary Research
2.3. Market Size Estimation
2.4. Data Triangulation
2.5. Currency Conversion Rates
2.6. Assumptions for the Study
2.7. Notes and Caveats
Chapter 3. Executive Summary
Chapter 4. Market Indicators
Chapter 5. Industry Outlook
5.1. Market Dynamics
5.1.1. Trends
5.1.2. Drivers
5.1.3. Restraints/challenges
5.1.4. Impact analysis of drivers/restraints
5.2. Impact of COVID-19
5.3. Porter’s Five Forces Analysis
5.3.1. Bargaining power of buyers
5.3.2. Bargaining power of suppliers
5.3.3. Threat of new entrants
5.3.4. Intensity of rivalry
5.3.5. Threat of substitutes
Chapter 6. Global Market
6.1. Overview
6.2. Market Revenue, by Component (2019–2030)
6.3. Market Revenue, by Organization Size (2019–2030)
6.4. Market Revenue, by Deployment Mode (2019–2030)
6.5. Market Revenue, by Application (2019–2030)
6.6. Market Revenue, by End Use (2019–2030)
6.7. Market Revenue, by Region (2019–2030)
Chapter 7. North America Market
7.1. Overview
7.2. Market Revenue, by Component (2019–2030)
7.3. Market Revenue, by Organization Size (2019–2030)
7.4. Market Revenue, by Deployment Mode (2019–2030)
7.5. Market Revenue, by Application (2019–2030)
7.6. Market Revenue, by End Use (2019–2030)
7.7. Market Revenue, by Country (2019–2030)
Chapter 8. Europe Market
8.1. Overview
8.2. Market Revenue, by Component (2019–2030)
8.3. Market Revenue, by Organization Size (2019–2030)
8.4. Market Revenue, by Deployment Mode (2019–2030)
8.5. Market Revenue, by Application (2019–2030)
8.6. Market Revenue, by End Use (2019–2030)
8.7. Market Revenue, by Country (2019–2030)
Chapter 9. APAC Market
9.1. Overview
9.2. Market Revenue, by Component (2019–2030)
9.3. Market Revenue, by Organization Size (2019–2030)
9.4. Market Revenue, by Deployment Mode (2019–2030)
9.5. Market Revenue, by Application (2019–2030)
9.6. Market Revenue, by End Use (2019–2030)
9.7. Market Revenue, by Country (2019–2030)
Chapter 10. LATAM Market
10.1. Overview
10.2. Market Revenue, by Component (2019–2030)
10.3. Market Revenue, by Organization Size (2019–2030)
10.4. Market Revenue, by Deployment Mode (2019–2030)
10.5. Market Revenue, by Application (2019–2030)
10.6. Market Revenue, by End Use (2019–2030)
10.7. Market Revenue, by Country (2019–2030)
Chapter 11. MEA Market
11.1. Overview
11.2. Market Revenue, by Component (2019–2030)
11.3. Market Revenue, by Organization Size (2019–2030)
11.4. Market Revenue, by Deployment Mode (2019–2030)
11.5. Market Revenue, by Application (2019–2030)
11.6. Market Revenue, by End Use (2019–2030)
11.7. Market Revenue, by Country (2019–2030)
Chapter 12. U.S. Market
12.1. Overview
12.2. Market Revenue, by Component (2019–2030)
12.3. Market Revenue, by Organization Size (2019–2030)
12.4. Market Revenue, by Deployment Mode (2019–2030)
12.5. Market Revenue, by Application (2019–2030)
12.6. Market Revenue, by End Use (2019–2030)
Chapter 13. Canada Market
13.1. Overview
13.2. Market Revenue, by Component (2019–2030)
13.3. Market Revenue, by Organization Size (2019–2030)
13.4. Market Revenue, by Deployment Mode (2019–2030)
13.5. Market Revenue, by Application (2019–2030)
13.6. Market Revenue, by End Use (2019–2030)
Chapter 14. Germany Market
14.1. Overview
14.2. Market Revenue, by Component (2019–2030)
14.3. Market Revenue, by Organization Size (2019–2030)
14.4. Market Revenue, by Deployment Mode (2019–2030)
14.5. Market Revenue, by Application (2019–2030)
14.6. Market Revenue, by End Use (2019–2030)
Chapter 15. France Market
15.1. Overview
15.2. Market Revenue, by Component (2019–2030)
15.3. Market Revenue, by Organization Size (2019–2030)
15.4. Market Revenue, by Deployment Mode (2019–2030)
15.5. Market Revenue, by Application (2019–2030)
15.6. Market Revenue, by End Use (2019–2030)
Chapter 16. U.K. Market
16.1. Overview
16.2. Market Revenue, by Component (2019–2030)
16.3. Market Revenue, by Organization Size (2019–2030)
16.4. Market Revenue, by Deployment Mode (2019–2030)
16.5. Market Revenue, by Application (2019–2030)
16.6. Market Revenue, by End Use (2019–2030)
Chapter 17. Italy Market
17.1. Overview
17.2. Market Revenue, by Component (2019–2030)
17.3. Market Revenue, by Organization Size (2019–2030)
17.4. Market Revenue, by Deployment Mode (2019–2030)
17.5. Market Revenue, by Application (2019–2030)
17.6. Market Revenue, by End Use (2019–2030)
Chapter 18. Spain Market
18.1. Overview
18.2. Market Revenue, by Component (2019–2030)
18.3. Market Revenue, by Organization Size (2019–2030)
18.4. Market Revenue, by Deployment Mode (2019–2030)
18.5. Market Revenue, by Application (2019–2030)
18.6. Market Revenue, by End Use (2019–2030)
Chapter 19. Japan Market
19.1. Overview
19.2. Market Revenue, by Component (2019–2030)
19.3. Market Revenue, by Organization Size (2019–2030)
19.4. Market Revenue, by Deployment Mode (2019–2030)
19.5. Market Revenue, by Application (2019–2030)
19.6. Market Revenue, by End Use (2019–2030)
Chapter 20. China Market
20.1. Overview
20.2. Market Revenue, by Component (2019–2030)
20.3. Market Revenue, by Organization Size (2019–2030)
20.4. Market Revenue, by Deployment Mode (2019–2030)
20.5. Market Revenue, by Application (2019–2030)
20.6. Market Revenue, by End Use (2019–2030)
Chapter 21. India Market
21.1. Overview
21.2. Market Revenue, by Component (2019–2030)
21.3. Market Revenue, by Organization Size (2019–2030)
21.4. Market Revenue, by Deployment Mode (2019–2030)
21.5. Market Revenue, by Application (2019–2030)
21.6. Market Revenue, by End Use (2019–2030)
Chapter 22. Australia Market
22.1. Overview
22.2. Market Revenue, by Component (2019–2030)
22.3. Market Revenue, by Organization Size (2019–2030)
22.4. Market Revenue, by Deployment Mode (2019–2030)
22.5. Market Revenue, by Application (2019–2030)
22.6. Market Revenue, by End Use (2019–2030)
Chapter 23. South Korea Market
23.1. Overview
23.2. Market Revenue, by Component (2019–2030)
23.3. Market Revenue, by Organization Size (2019–2030)
23.4. Market Revenue, by Deployment Mode (2019–2030)
23.5. Market Revenue, by Application (2019–2030)
23.6. Market Revenue, by End Use (2019–2030)
Chapter 24. Brazil Market
24.1. Overview
24.2. Market Revenue, by Component (2019–2030)
24.3. Market Revenue, by Organization Size (2019–2030)
24.4. Market Revenue, by Deployment Mode (2019–2030)
24.5. Market Revenue, by Application (2019–2030)
24.6. Market Revenue, by End Use (2019–2030)
Chapter 25. Mexico Market
25.1. Overview
25.2. Market Revenue, by Component (2019–2030)
25.3. Market Revenue, by Organization Size (2019–2030)
25.4. Market Revenue, by Deployment Mode (2019–2030)
25.5. Market Revenue, by Application (2019–2030)
25.6. Market Revenue, by End Use (2019–2030)
Chapter 26. Saudi Arabia Market
26.1. Overview
26.2. Market Revenue, by Component (2019–2030)
26.3. Market Revenue, by Organization Size (2019–2030)
26.4. Market Revenue, by Deployment Mode (2019–2030)
26.5. Market Revenue, by Application (2019–2030)
26.6. Market Revenue, by End Use (2019–2030)
Chapter 27. South Africa Market
27.1. Overview
27.2. Market Revenue, by Component (2019–2030)
27.3. Market Revenue, by Organization Size (2019–2030)
27.4. Market Revenue, by Deployment Mode (2019–2030)
27.5. Market Revenue, by Application (2019–2030)
27.6. Market Revenue, by End Use (2019–2030)
Chapter 28. U.A.E. Market
28.1. Overview
28.2. Market Revenue, by Component (2019–2030)
28.3. Market Revenue, by Organization Size (2019–2030)
28.4. Market Revenue, by Deployment Mode (2019–2030)
28.5. Market Revenue, by Application (2019–2030)
28.6. Market Revenue, by End Use (2019–2030)
Chapter 29. Competitive Landscape
29.1. List of Market Players and their Offerings
29.2. Competitive Benchmarking of Key Players
29.3. Product Benchmarking of Key Players
29.4. Recent Strategic Developments
Chapter 30. Company Profiles
30.1. Microsoft Corporation
30.1.1. Business overview
30.1.2. Product and service offerings
30.1.3. Key financial summary
30.2. Google LLC
30.2.1. Business overview
30.2.2. Product and service offerings
30.2.3. Key financial summary
30.3. Oracle Corporation
30.3.1. Business overview
30.3.2. Product and service offerings
30.3.3. Key financial summary
30.4. SAP SE
30.4.1. Business overview
30.4.2. Product and service offerings
30.4.3. Key financial summary
30.5. Amazon Web Services Inc.
30.5.1. Business overview
30.5.2. Product and service offerings
30.5.3. Key financial summary
30.6. IBM Corporation
30.6.1. Business overview
30.6.2. Product and service offerings
30.6.3. Key financial summary
30.7. 8x8 Inc.
30.7.1. Business overview
30.7.2. Product and service offerings
30.7.3. Key financial summary
30.8. Zendesk Inc.
30.8.1. Business overview
30.8.2. Product and service offerings
30.8.3. Key financial summary
30.9. Talkdesk Inc.
30.9.1. Business overview
30.9.2. Product and service offerings
30.9.3. Key financial summary
30.10. Jio Haptik Technologies Limited
30.10.1. Business overview
30.10.2. Product and service offerings
30.10.3. Key financial summary
30.11. Genesys Cloud Services Inc.
30.11.1. Business overview
30.11.2. Product and service offerings
30.11.3. Key financial summary
30.12. Five9 Inc.
30.12.1. Business overview
30.12.2. Product and service offerings
30.12.3. Key financial summary
30.13. Avaya LLC
30.13.1. Business overview
30.13.2. Product and service offerings
30.13.3. Key financial summary
30.14. Dialpad Inc.
30.14.1. Business overview
30.14.2. Product and service offerings
30.14.3. Key financial summary
30.15. RingCentral Inc.
30.15.1. Business overview
30.15.2. Product and service offerings
30.15.3. Key financial summary
Chapter 31. Appendix
31.1. Abbreviations
31.2. Sources and References
31.3. Related Reports
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