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Service integration and management (SIAM) market to reach $5.1 billion by 2023

February 2018

The service integration and management market is expected to reach $5.1 billion by 2023, according to P&S Market Research.

Cost reduction, value enhancement, and service quality enhancement leading to process efficiency are the major factors responsible for the high growth of the global service integration and management market. Improvement in service quality leads to smoother flow of end-to-end processes, which include maintaining coordination between the customer organization and service providers and enabling the customer organization to easily switch between the service providers, if needed, to ensure quality. This not only ensures consistent management of services and access to top-notch service technologies but also allows sharing of knowledge and continual improvement in services.

Insights on market segments

The service integration and management market is categorized into technology and business; of which, the business category is projected to witness higher growth during the forecast period. This is because of the increasing investments in governance strategies and procurement activities by many global players. Based on the organization type, large enterprises are expected to continue generating a larger share of the service integration and management revenues, as compared to small and medium enterprises (SMEs).


Browse report overview with 135 tables and 92 figures spread through 225 pages and detailed TOC on "Service Integration and Management (SIAM) Market by Solution (Technology, Business), by Service (Consulting & Implementation, Assessment & Advisory, Integration & Automation), by Organization Type (Large Enterprise, SME), by Industry (Telecom & IT, BFSI, Retail & Manufacturing, Energy & Utility, Transportation & Logistics), by Geography (U.S., Canada, U.K., Germany, France, Italy, Japan, China, India, Brazil, Mexico, South Africa, U.A.E.) – Global Market Size, Share, Development, Growth, and Demand Forecast, 2013–2023" at:https://www.psmarketresearch.com/market-analysis/service-integration-and-management-market

On the basis on service, the service integration and management market has been categorized into consulting and implementation; assessment and advisory; and integration and automation. Among these, consulting and implementation services are expected to continue holding the largest share in the market in the coming years. Based on industry, the market is divided into telecom and IT; BFSI; retail and manufacturing; energy and utility; and transportation and logistics, out of which, the telecom and IT industry is expected to continue generating the largest revenue in the market in the coming years.

Europe is expected to continue remaining the largest service integration and management market

Europe is expected to continue being the largest service integration and management market in the forthcoming years, on account of the growing need of organizations to adapt their IT system infrastructure to the changing information services environment. Because of the increasing usage of SaaS and IaaS cloud services by the European companies, the demand for the service integration and management model is also growing in the region.

Cost efficiency and value enhancement offered by service integration and management is the key growth driver

Service integration in any business process incurs additional costs to an organization, irrespective of it being provisioned externally or internally. The adoption of the multi-vendor outsourcing model leads to the optimization of the cost and increase in the service value for the organization. The global service integration and management market is being driven by increasing preference of companies to adopt this model on account of its cost saving and service value improvement features. The cost of service management for any organization gets reduced with the adoption of this model because of the innovative technologies it brings to the organization, in addition to proper use of skilled and scarce resources and reduction in process execution costs.

Lack of flexibility in business models is offering lucrative opportunities to service integration and management players

Lack of flexibility in business models can be viewed as an opportunity for growth of the service integration and management market. Many organizations face flexibility issues while implementing changes in their process flow, which often generates the need for a flexible model such as muti-vendor outsourcing. At present, many organizations are implementing a stable model, but with the increasing adoption of a dynamic multi-vendor outsourcing model, this model is expected to have increased prevalence in the near future.

Service integration and management market competitiveness

Players in the service integration and management market are aiming at improving the speed and efficiency of new service providers and providing flexibility to their customers for the substitution of uneconomic or poorly performing service providers.

Some of the key players operating in this market are Oracle Corporation, Hewlett Packard Enterprise (HPE), International Business Machines Corporation (IBM), HCL Technologies Limited, Infosys Limited, Mindtree Limited, Capgemini SE, and Atos SE.

Service integration and management market segmentation

By Solution

  • Technology
    • Infrastructure
      • Data Center
      • Security
      • Mobility
      • Network
      • Others (Include Business Process Services and Cloud Services)
    • Application
      • Development
      • Testing
      • Lifecycle Management
    • Training and Support
  • Business
    • Procurement
    • Governance, Risk, and Compliance (GRC) Management
    • Auditing and Invoicing
    • Contract Management

By Service

  • Consulting and Implementation
  • Assessment and Advisory
  • Integration and Automation

By Organization Type

  • Large Enterprise
  • Small and Medium Enterprise (SME)

By Industry

  • Telecom and IT
  • Banking, Financial Services, and Insurance (BFSI)
  • Retail and Manufacturing
  • Energy and Utility
  • Transportation and Logistics
  • Others (Include Government, Life Sciences, and Healthcare)

By Geography

  • Europe
    • Germany
    • U.K.
    • France
    • Italy
    • Spain
    • Finland
    • Rest of Europe
  • North America
    • U.S.
    • Canada
  • Asia-Pacific (APAC)
    • China
    • India
    • Japan
    • Australia
    • Rest of APAC
  • Latin America (LATAM)
    • Brazil
    • Mexico
    • Rest of LATAM
  • Middle East and Africa (MEA)
    • South Africa
    • U.A.E.
    • Rest of MEA