The global interactive kiosk market is expected to generate $51,582.0 million revenue by 2030, growing at a CAGR of 7.8% during 2021–2030. Education, business, retail, sports & entertainment, transportation, and many other industry verticals are benefiting from the advancement in the technology of such customer-centric systems.
The market is growing as the demand for automated systems rises, as the smooth operation of self-service machines improves the overall customer satisfaction and lowers the operational time when compared to manual services.
Activities such as shopping and ticket sales was hit hard by the coronavirus outbreak, but the pandemic drove the demand for patient interactive kiosks. Self-service patient interactive kiosks are already in use in a variety of medical settings throughout the world. These systems can alleviate some of the issues that the overburdened healthcare system is currently facing, including patient check-ins and long wait times.
As the number of food chain centers and mass transportation hubs, such as airports and seaports, as well as terrestrial border crossings, are increasing, the U.S. interactive kiosk market is likely to develop rapidly. With border security becoming a growing concern in the U.S., airports and other entry points require an efficient method of managing the flow of international travelers. Self-Service Border Security Kiosks are helping meet this difficulty. For instance, KIOSK has deployed Registered Traveler enrollment and screening programs, as well as border security automation for U.S. and Mexican customs gateways.
Several private firms are focusing on accelerating their industry expansion. For example, in September 2021, McDonald's partnered with Vispero, a firm that makes assistive-technology devices for the blind and low-vision communities, to enable such customers with access to self-order kiosks.
Moreover, various investments in kiosk purchases, collaborative activities, and mergers and acquisitions have driven the sale of these systems in the U.S. Smart city initiatives are also boosting the country’s market growth. The U.S. government is implementing smart technologies, such as IoT, which enables the cutting-edge intelligence necessary to help cities use resources more efficiently.
For instance, in May 2021, the Simplified Arrival Program was initiated at Daniel K. Inouye International Airport, according to the Hawaii Department of Transportation (HDOT). This simple and quick international arrival process leverages facial biometrics to automate the manual document screening currently the norm for allowing admission into the U.S., makes the travel experience secure and touchless, and complies with the government mandate to record the entry and exit of non-U.S. citizens biometrically.
The BFSI category accounted for the largest market share, over 30%, in 2021. The BFSI industry widely uses ATM kiosks and cash deposit and withdrawal kiosks, which integrate numerous technologies, to provide customers with a variety of services and a secure banking experience.
Over the last three decades, the ATM industry has undergone several business-changing events, and Bitcoin is currently the biggest trend in the market. For instance, in April 2021, over 350 new bitcoin ATMs opened across the U.S., according to Bitcoin Depot, a cryptocurrency ATM network company. As part of its objective to enable fast and convenient access to bitcoin transactions, the firm has more than doubled its kiosk presence in the last six months, topping 2,500 kiosks worldwide.
Some of the major players operating in the market are KIOSK Information Systems, NCR Corporation, Slabb Inc., Source Technologies, Diebold Nixdorf, Embross, Meridian Kiosks, REDYREF, Advantech Co. Ltd., NEXCOM International Co., and Hashtech Systems Pvt. Ltd.