Interactive Kiosk Market Report: By Type (ATM Kiosks, Information Kiosks, Ticketing Kiosks, Patient Interactive Kiosks, Vending Kiosks), Offering (Hardware, Software, Services), Location (Indoor, Outdoor), Panel Size (17−32”, Above 32”), Vertical (Retail, Healthcare, BFSI, Government, Transportation, Hospitality, Entertainment) – Global Industry Revenue Estimation and Demand Forecast to 2030

Market Overview

The interactive kiosk market size stood at $26,312.3 million in 2021, and it is expected to rise to $51,582.0 million by 2030, at a CAGR of 7.8% during 2021–2030.

APAC To Witness Substantial Growth in Coming Years

The market in the APAC region is expected to register the highest growth rate, of more than 8.0%, during the forecast period due to the rise of organized retail and growth of the BFSI industry. The need for access to cash at all times is driving the market growth. The market is also driven by the rising ATM demand, as consumers in this region are increasingly preferring interactive and touchscreen ATMs. ATMs can now be equipped with voice capabilities for the visually impaired.

Furthermore, the manner in which customers shop has evolved dramatically through time. A greater consumer purchasing power is predicted to boost the industry growth by ensuring a big number of customers, as well as better living standards and rising product sales. Retail automation and the growing demand to improve the customer experience are pushing the adoption of numerous technologically advanced solutions by the APAC retail sector.

Moreover, with China's rising population and established financial system, the China interactive kiosk market had a significant size in 2021. Furthermore, the demand for vending machines is growing in China’s food and beverage industry, with many of the newly installed vending machines accepting mobile payments. The post-pandemic travel and tourism boom is predicted to expand the number of interactive ticketing kiosks and information delivery systems at tourist destinations. Finally, the technological progress and lower manufacturing costs are projected to contribute in the adoption of such equipment in the People’s Republic.

Retail Outlets Are Using Kiosk for Information

The retail category is expected to register the highest growth rate, of more than 8.0%, during 2021–2030 due to the expansion in the number of retail chains, as kiosks provide low-cost promotional information, combined with a centralized system for dynamic pricing and information change.

Furthermore, the growth of e-commerce is favorably impacting the kiosk sector. Information kiosks in malls are being used by retailers to attract more customers, by advertising their items and providing various pieces of information about them. For example, Crocs had more than 70 stores worldwide with interactive kiosks in 2021, providing shoppers with product information and facilitating their purchases.

Moreover, retail kiosks are gaining popularity, particularly in growing economies, such as India, as a lot of technical improvements are being brought about in them to meet the client demand for a seamless shopping experience. One such innovation is AI recommendations, which assist merchants in improving demand projections, pricing decisions, and product placement, by helping them analyze the purchases made through the kiosk. As a result, customers connect with the correct products at the right time and location. Moreover, predictive analytics can assist retailers in ordering the correct amount of stock, so that stores do not have too much or too little.

ATM Kiosks Were Widely Used in 2021

ATM kiosks held the largest market share, of around 40.0%, in 2021. They are self-service kiosks that provide consumers with the option to conduct transactions via a convenient channel.

With the advancement of technology, more-interactive ATMs are being introduced, as they allow consumers to conduct transactions, while communicating with tellers situated at micro branches across the country via video conferencing.

According to a study, the average ATM machine is used roughly 300 times each month, and more than 10 billion transactions are processed in the U.S each year. Because of this massive popularity, many digital-first banks are procuring interactive teller machines, which allow customers to contact a human teller via video calls and enable banking activities that transcend simple cash withdrawals, such as providing extended teller service hours and accepting loan payments.

Overall, the adoption of ATM kiosks is being influenced by the growing demand for self-service across several security-related applications in banking systems and the improved client services that are provided by interactive ATMs.

Software Solutions Will Experience Highest Growth Rate in Coming Years

Operating systems, remote management and monitoring features, multimedia content management systems, and application stacks are all part of the software. With the advancement of technology, robust and user-friendly software solutions for the seamless operation of kiosks are being introduced. Software solutions are important for kiosk suppliers to deliver tailored solutions to sellers, based on product and location requirements. As a result of the rising demand for customized B2C retail solutions, the interactive kiosk software industry is expected to grow rapidly.

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Indoor Kiosks Have Uses in Various Verticals

Indoor interactive kiosks are commonly seen at shopping malls, hospitals, workplaces, and banks. Moreover, at airports, metro stations, and corporate and educational establishments, they are an excellent medium for disseminating information, such as advertisements.

Indoor digital kiosks are commonly utilized to replace traditional means of representation and advertisements because they are significantly less expensive than printing. For instance, indoor prescription payment kiosks allow people to pay for medication in a convenient way.

Artificial Intelligence Being Leveraged to Automate Processes

AI-powered businesses can improve inventory optimization, which can help with integration challenges, when mixing digital and physical retail. Inventory management systems can be used to handle items for both physical establishments and e-commerce. Merchants can also discover the inventory in their warehouses or storefronts, which means that shops and customers can both receive real-time product availability updates.

AI computer vision technology — not simply RFID, static computer vision, or a combination of digital technologies and human effort — gives greater than 99% identification accuracy.

Furthermore, interactive kiosks have had a positive impact on the healthcare industry since they allow persons to comply with the obligatory social distancing rules. In response to COVID-19, players undertook significant R&D spending and other strategic developments. For instance, in 2020, Wipro GE Healthcare created 'Smart Kiosks' for random population-based COVID-19 screening. This system ensured the safety of both healthcare workers and citizens during sample collection.

Pushing Bounds for Future of Interactive Kiosks

The interactive kiosk market is fragmented, as a result of which market penetration is still moderate. Companies are taking a variety of measures to enhance their capabilities and increase their market share.

Investments in research and development, as well as partnerships and alliances, are projected to be the strategic emphasis of the companies operating in the market to achieve a substantial position. For example,

In May 2022, Devlyn Optical collaborated with Advanced Kiosks to develop a digital eye health self-service kiosk, which offers cost-effective services over traditional doctor visits.

In January 2022, High Tide acquired Fastendr Retail Kiosk and Smart Locker Technology, through the acquisition of Bud Room Inc. Fastendr is a fully automated technology that integrates smart lockers and retail kiosks to facilitate a better buying experience throughout browsing, ordering, and pickup.

In September 2021, Local Express, an e-commerce solution for independent grocery stores, businesses, and food sellers, launched a new in-store kiosk service.

Key Players in Interactive Kiosk Market Are:

• KIOSK Information Systems
• NCR Corporation
• Slabb Inc.
• Source Technologies
• Diebold Nixdorf
• Embross
• Meridian Kiosks
• REDYREF
• Advantech Co. Ltd.
• NEXCOM International Co.
• Hashtech Systems Pvt. Ltd.

Market Size Breakdown by Segment

The report offers comprehensive market segmentation analysis along with market estimation for the period 2017–2030.

Based on Type

• ATM Kiosks
• Information Kiosks
• Ticketing Kiosks
• Patient Interactive Kiosks
• Vending Kiosks

Based on Offering

• Hardware
• Software
• Services

Based on Location

• Indoor
• Outdoor

Based on Panel Size

• 17−32”
• Above 32”

Based on Vertical

• Retail
• Healthcare
• BFSI
• Government
• Transportation
• Hospitality
• Entertainment

Geographical Analysis

• North America
  • U.S.
  • Canada
• Europe
  • Germany
  • U.K.
  • Italy
  • France
• Asia-Pacific (APAC)
  • China
  • India
  • Japan
  • South Korea
• Latin America (LATAM)
  • Brazil
  • Mexico
  • Argentina
• Middle East and Africa (MEA)
  •  Saudi Arabia
  • South Africa