Speech Analytics Market Research Report: By Offering (Solution, Service), Type (On-Premises, Cloud), Enterprise Size (Large Enterprise, SME), Application (Customer Experience Management, Call Monitoring, Agent Performance Monitoring, Risk & Compliance Management), Industry (BFSI, Hospitality, IT & Telecom, Healthcare, Media & Entertainment, Manufacturing, Government, Retail), Geographical Outlook (U.S., Canada, Germany, U.K., France, Italy, Spain, China, Japan, India, South Korea, Brazil, Mexico, Turkey, U.A.E., South Africa, Saudi Arabia) – Global Industry Analysis and Growth Forecast to 2024

Chapter 1. Research Background

1.1 Research Objectives

1.2 Market Definition

1.3 Research Scope

1.3.1 Market Segmentation by Offering

1.3.2 Market Segmentation by Deployment Type

1.3.3 Market Segmentation by Enterprise Size

1.3.4 Market Segmentation by Application

1.3.5 Market Segmentation by Industry

1.3.6 Market Segmentation by Geography

1.3.7 Analysis Period

1.3.8 Market Data Reporting Unit

1.3.8.1 Value

1.4 Key Stakeholders

Chapter 2. Research Methodology

2.1 Secondary Research

2.2 Primary Research

2.2.1 Breakdown of Primary Research Respondents

2.2.1.1 By region

2.2.1.2 By industry participant

2.2.1.3 By company type

2.3 Market Size Estimation

2.4 Data Triangulation

2.5 Assumptions for the Study

Chapter 3. Executive Summary

Chapter 4. Introduction

4.1 Definition of Market Segments

4.1.1 By Offering

4.1.1.1 Solution

4.1.1.2 Service

4.1.1.2.1 Professional

4.1.1.2.2 Managed

4.1.2 By Deployment Type

4.1.2.1 On-premises

4.1.2.2 Cloud

4.1.3 By Enterprise Size

4.1.3.1 Large enterprise

4.1.3.2 SME

4.1.4 By Application

4.1.4.1 Customer experience management

4.1.4.2 Call monitoring

4.1.4.3 Agent performance monitoring

4.1.4.4 Risk & compliance management

4.1.4.5 Others

4.1.5 By Industry

4.1.5.1 BFSI

4.1.5.2 Hospitality

4.1.5.3 IT & telecom

4.1.5.4 Healthcare

4.1.5.5 Media & entertainment

4.1.5.6 Manufacturing

4.1.5.7 Government

4.1.5.8 Retail

4.1.5.9 Others

4.2 Value Chain Analysis

4.3 Market Dynamics

4.3.1 Trends

4.3.1.1 Increasing demand to eliminate frauds

4.3.2 Drivers

4.3.2.1 Rising focus on customer satisfaction

4.3.2.2 Increasing demand for customer retention

4.3.2.3 Rising demand in contact centers

4.3.2.4 Impact analysis of drivers on market forecast

4.3.3 Restraints

4.3.3.1 Lack of awareness among SMEs

4.3.3.2 Impact analysis of restraints on market forecast

4.3.4 Opportunities

4.3.4.1 Development of integrated software solutions

4.4 Porter’s Five Forces Analysis

4.4.1 Bargaining Power of Buyers

4.4.2 Bargaining Power of Suppliers

4.4.3 Threat of New Entrants

4.4.4 Intensity of Rivalry

4.4.5 Threat of Substitutes

Chapter 5. Global Market Size and Forecast

5.1 By Offering

5.1.1 By Service

5.2 By Deployment Type

5.3 By Enterprise Size

5.4 By Application

5.5 By Industry

5.6 By Region

Chapter 6. North America Market Size and Forecast

6.1 By Offering

6.1.1 By Service

6.2 By Deployment Type

6.3 By Enterprise Size

6.4 By Application

6.5 By Industry

6.6 By Country

Chapter 7. Europe Market Size and Forecast

7.1 By Offering

7.1.1 By Service

7.2 By Deployment Type

7.3 By Enterprise Size

7.4 By Application

7.5 By Industry

7.6 By Country

Chapter 8. APAC Market Size and Forecast

8.1 By Offering

8.1.1 By Service

8.2 By Deployment Type

8.3 By Enterprise Size

8.4 By Application

8.5 By Industry

8.6 By Country

Chapter 9. LATAM Market Size and Forecast

9.1 By Offering

9.1.1 By Service

9.2 By Deployment Type

9.3 By Enterprise Size

9.4 By Application

9.5 By Industry

9.6 By Country

Chapter 10. MEA Market Size and Forecast

10.1 By Offering

10.1.1 By Service

10.2 By Deployment Type

10.3 By Enterprise Size

10.4 By Application

10.5 By Industry

10.6 By Country

Chapter 11. Competitive Landscape

11.1 List of Key Players and Their Offerings

11.2 Market Share Analysis of Key Players

11.3 Competitive Benchmarking of Key Players

11.4 Recent Activities of Major Players

11.5 Strategic Developments of Key Players

11.5.1 Mergers and Acquisitions

11.5.2 Partnerships

11.5.3 Product Launches

Chapter 12. Company Profiles

12.1 NICE Ltd.

12.1.1 Business Overview

12.1.2 Product and Service Offerings

12.1.3 Key Financial Summary

12.2 Verint Systems Inc.

12.2.1 Business Overview

12.2.2 Product and Service Offerings

12.2.3 Key Financial Summary

12.3 CallMiner Inc.

12.3.1 Business Overview

12.3.2 Product and Service Offerings

12.4 Genesys Telecommunications laboratories Inc.

12.4.1 Business Overview

12.4.2 Product and Service Offerings

12.5 Avaya Holdings Corporation

12.5.1 Business Overview

12.5.2 Product and Service Offerings

12.5.3 Key Financial Summary

12.6 Aspect Software Inc.

12.6.1 Business Overview

12.6.2 Product and Service Offerings

12.7 Zoom International

12.7.1 Business Overview

12.7.2 Product and Service Offerings

12.8 Castel Communications

12.8.1 Business Overview

12.8.2 Product and Service Offerings

12.9 Clarabridge Inc.

12.9.1 Business Overview

12.9.2 Product and Service Offerings

Chapter 13. Appendix

13.1 Abbreviations

13.2 Sources and References

13.3 Related Reports

 

List of Tables

 

TABLE 1 ANALYSIS PERIOD OF THE STUDY

TABLE 2 DRIVERS FOR THE MARKET: IMPACT ANALYSIS

TABLE 3 RESTRAINTS FOR THE MARKET: IMPACT ANALYSIS

TABLE 4 GLOBAL SPEECH ANALYTICS MARKET, BY OFFERING, $M (2014–2018)

TABLE 5 GLOBAL SPEECH ANALYTICS MARKET, BY OFFERING, $M (2019–2024)

TABLE 6 GLOBAL SPEECH ANALYTICS SERVICE MARKET, BY TYPE, $M (2014–2018)

TABLE 7 GLOBAL SPEECH ANALYTICS SERVICE MARKET, BY TYPE, $M (2019–2024)

TABLE 8 GLOBAL SPEECH ANALYTICS MARKET, BY DEPLOYMENT TYPE, $M (2014–2018)

TABLE 9 GLOBAL SPEECH ANALYTICS MARKET, BY DEPLOYMENT TYPE, $M (2019–2024)

TABLE 10 GLOBAL SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, $M (2014–2018)

TABLE 11 GLOBAL SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, $M (2019–2024)

TABLE 12 GLOBAL SPEECH ANALYTICS MARKET, BY APPLICATION, $M (2014–2018)

TABLE 13 GLOBAL SPEECH ANALYTICS MARKET, BY APPLICATION, $M (2019–2024)

TABLE 14 GLOBAL SPEECH ANALYTICS MARKET, BY INDUSTRY, $M (2014–2018)

TABLE 15 GLOBAL SPEECH ANALYTICS MARKET, BY INDUSTRY, $M (2019–2024)

TABLE 16 GLOBAL SPEECH ANALYTICS MARKET, BY REGION, $M (2014–2018)

TABLE 17 GLOBAL SPEECH ANALYTICS MARKET, BY REGION, $M (2019–2024)

TABLE 18 NORTH AMERICA SPEECH ANALYTICS MARKET, BY OFFERING, $M (2014–2018)

TABLE 19 NORTH AMERICA SPEECH ANALYTICS MARKET, BY OFFERING, $M (2019–2024)

TABLE 20 NORTH AMERICA SPEECH ANALYTICS SERVICE MARKET, BY TYPE, $M (2014–2018)

TABLE 21 NORTH AMERICA SPEECH ANALYTICS SERVICE MARKET, BY TYPE, $M (2019–2024)

TABLE 22 NORTH AMERICA SPEECH ANALYTICS MARKET, BY DEPLOYMENT TYPE, $M (2014–2018)

TABLE 23 NORTH AMERICA SPEECH ANALYTICS MARKET, BY DEPLOYMENT TYPE, $M (2019–2024)

TABLE 24 NORTH AMERICA SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, $M (2014–2018)

TABLE 25 NORTH AMERICA SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, $M (2019–2024)

TABLE 26 NORTH AMERICA SPEECH ANALYTICS MARKET, BY APPLICATION, $M (2014–2018)

TABLE 27 NORTH AMERICA SPEECH ANALYTICS MARKET, BY APPLICATION, $M (2019–2024)

TABLE 28 NORTH AMERICA SPEECH ANALYTICS MARKET, BY INDUSTRY, $M (2014–2018)

TABLE 29 NORTH AMERICA SPEECH ANALYTICS MARKET, BY INDUSTRY, $M (2019–2024)

TABLE 30 NORTH AMERICA SPEECH ANALYTICS MARKET, BY COUNTRY, $M (2014–2018)

TABLE 31 NORTH AMERICA SPEECH ANALYTICS MARKET, BY COUNTRY, $M (2019–2024)

TABLE 32 EUROPE SPEECH ANALYTICS MARKET, BY OFFERING, $M (2014–2018)

TABLE 33 EUROPE SPEECH ANALYTICS MARKET, BY OFFERING, $M (2019–2024)

TABLE 34 EUROPE SPEECH ANALYTICS SERVICE MARKET, BY TYPE, $M (2014–2018)

TABLE 35 EUROPE SPEECH ANALYTICS SERVICE MARKET, BY TYPE, $M (2019–2024)

TABLE 36 EUROPE SPEECH ANALYTICS MARKET, BY DEPLOYMENT TYPE, $M (2014–2018)

TABLE 37 EUROPE SPEECH ANALYTICS MARKET, BY DEPLOYMENT TYPE, $M (2019–2024)

TABLE 38 EUROPE SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, $M (2014–2018)

TABLE 39 EUROPE SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, $M (2019–2024)

TABLE 40 EUROPE SPEECH ANALYTICS MARKET, BY APPLICATION, $M (2014–2018)

TABLE 41 EUROPE SPEECH ANALYTICS MARKET, BY APPLICATION, $M (2019–2024)

TABLE 42 EUROPE SPEECH ANALYTICS MARKET, BY INDUSTRY, $M (2014–2018)

TABLE 43 EUROPE SPEECH ANALYTICS MARKET, BY INDUSTRY, $M (2019–2024)

TABLE 44 EUROPE SPEECH ANALYTICS MARKET, BY COUNTRY, $M (2014–2018)

TABLE 45 EUROPE SPEECH ANALYTICS MARKET, BY COUNTRY, $M (2019–2024)

TABLE 46 APAC SPEECH ANALYTICS MARKET, BY OFFERING, $M (2014–2018)

TABLE 47 APAC SPEECH ANALYTICS MARKET, BY OFFERING, $M (2019–2024)

TABLE 48 APAC SPEECH ANALYTICS SERVICE MARKET, BY TYPE, $M (2014–2018)

TABLE 49 APAC SPEECH ANALYTICS SERVICE MARKET, BY TYPE, $M (2019–2024)

TABLE 50 APAC SPEECH ANALYTICS MARKET, BY DEPLOYMENT TYPE, $M (2014–2018)

TABLE 51 APAC SPEECH ANALYTICS MARKET, BY DEPLOYMENT TYPE, $M (2019–2024)

TABLE 52 APAC SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, $M (2014–2018)

TABLE 53 APAC SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, $M (2019–2024)

TABLE 54 APAC SPEECH ANALYTICS MARKET, BY APPLICATION, $M (2014–2018)

TABLE 55 APAC SPEECH ANALYTICS MARKET, BY APPLICATION, $M (2019–2024)

TABLE 56 APAC SPEECH ANALYTICS MARKET, BY INDUSTRY, $M (2014–2018)

TABLE 57 APAC SPEECH ANALYTICS MARKET, BY INDUSTRY, $M (2019–2024)

TABLE 58 APAC SPEECH ANALYTICS MARKET, BY COUNTRY, $M (2014–2018)

TABLE 59 APAC SPEECH ANALYTICS MARKET, BY COUNTRY, $M (2019–2024)

TABLE 60 LATAM SPEECH ANALYTICS MARKET, BY OFFERING, $M (2014–2018)

TABLE 61 LATAM SPEECH ANALYTICS MARKET, BY OFFERING, $M (2019–2024)

TABLE 62 LATAM SPEECH ANALYTICS SERVICE MARKET, BY TYPE, $M (2014–2018)

TABLE 63 LATAM SPEECH ANALYTICS SERVICE MARKET, BY TYPE, $M (2019–2024)

TABLE 64 LATAM SPEECH ANALYTICS MARKET, BY DEPLOYMENT TYPE, $M (2014–2018)

TABLE 65 LATAM SPEECH ANALYTICS MARKET, BY DEPLOYMENT TYPE, $M (2019–2024)

TABLE 66 LATAM SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, $M (2014–2018)

TABLE 67 LATAM SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, $M (2019–2024)

TABLE 68 LATAM SPEECH ANALYTICS MARKET, BY APPLICATION, $M (2014–2018)

TABLE 69 LATAM SPEECH ANALYTICS MARKET, BY APPLICATION, $M (2019–2024)

TABLE 70 LATAM SPEECH ANALYTICS MARKET, BY INDUSTRY, $M (2014–2018)

TABLE 71 LATAM SPEECH ANALYTICS MARKET, BY INDUSTRY, $M (2019–2024)

TABLE 72 LATAM SPEECH ANALYTICS MARKET, BY COUNTRY, $M (2014–2018)

TABLE 73 LATAM SPEECH ANALYTICS MARKET, BY COUNTRY, $M (2019–2024)

TABLE 74 MEA SPEECH ANALYTICS MARKET, BY OFFERING, $M (2014–2018)

TABLE 75 MEA SPEECH ANALYTICS MARKET, BY OFFERING, $M (2019–2024)

TABLE 76 MEA SPEECH ANALYTICS SERVICE MARKET, BY TYPE, $M (2014–2018)

TABLE 77 MEA SPEECH ANALYTICS SERVICE MARKET, BY TYPE, $M (2019–2024)

TABLE 78 MEA SPEECH ANALYTICS MARKET, BY DEPLOYMENT TYPE, $M (2014–2018)

TABLE 79 MEA SPEECH ANALYTICS MARKET, BY DEPLOYMENT TYPE, $M (2019–2024)

TABLE 80 MEA SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, $M (2014–2018)

TABLE 81 MEA SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, $M (2019–2024)

TABLE 82 MEA SPEECH ANALYTICS MARKET, BY APPLICATION, $M (2014–2018)

TABLE 83 MEA SPEECH ANALYTICS MARKET, BY APPLICATION, $M (2019–2024)

TABLE 84 MEA SPEECH ANALYTICS MARKET, BY INDUSTRY, $M (2014–2018)

TABLE 85 MEA SPEECH ANALYTICS MARKET, BY INDUSTRY, $M (2019–2024)

TABLE 86 MEA SPEECH ANALYTICS MARKET, BY COUNTRY, $M (2014–2018)

TABLE 87 MEA SPEECH ANALYTICS MARKET, BY COUNTRY, $M (2019–2024)

TABLE 88 LIST OF KEY PLAYERS AND THEIR OFFERINGS

TABLE 89 COMPETITIVE BENCHMARKING OF KEY PLAYERS

TABLE 90 NICE LTD. – AT A GLANCE

TABLE 91 NICE LTD. – KEY FINANCIAL SUMMARY

TABLE 92 VERINT SYSTEMS INC. – AT A GLANCE

TABLE 93 VERINT SYSTEMS INC. – KEY FINANCIAL SUMMARY

TABLE 94 CALLMINER INC. – AT A GLANCE

TABLE 95 GENESYS TELECOMMUNICATIONS LABORATORIES INC. – AT A GLANCE

TABLE 96 AVAYA HOLDINGS CORPORATION – AT A GLANCE

TABLE 97 AVAYA HOLDINGS CORPORATION – KEY FINANCIAL SUMMARY

TABLE 98 ASPECT SOFTWARE INC. – AT A GLANCE

TABLE 99 ZOOM INTERNATIONAL – AT A GLANCE

TABLE 100 CASTEL COMMUNICATIONS – AT A GLANCE

TABLE 101 CLARABRIDGE INC. – AT A GLANCE

 

List of Figures

 

FIG 1 RESEARCH SCOPE

FIG 2 RESEARCH METHODOLOGY

FIG 3 REGIONAL SPLIT OF PRIMARY AND SECONDARY RESEARCH

FIG 4 BREAKDOWN OF PRIMARY RESEARCH BY REGION

FIG 5 BREAKDOWN OF PRIMARY RESEARCH BY INDUSTRY PARTICIPANT

FIG 6 BREAKDOWN OF PRIMARY RESEARCH BY COMPANY TYPE

FIG 7 DATA TRIANGULATION APPROACH

FIG 8 GLOBAL SPEECH ANALYTICS MARKET SUMMARY

FIG 9 VALUE CHAIN ANALYSIS

FIG 10 BARGAINING POWER OF BUYERS

FIG 11 BARGAINING POWER OF SUPPLIERS

FIG 12 THREAT OF NEW ENTRANTS

FIG 13 INTENSITY OF RIVALRY

FIG 14 THREAT OF SUBSTITUTES

FIG 15 GLOBAL SPEECH ANALYTICS MARKET, BY OFFERING, $M (2014–2024)

FIG 16 GLOBAL SPEECH ANALYTICS SERVICE MARKET, BY TYPE, $M (2014–2024)

FIG 17 GLOBAL SPEECH ANALYTICS MARKET, BY DEPLOYMENT TYPE, $M (2014–2024)

FIG 18 GLOBAL SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, $M (2014–2024)

FIG 19 GLOBAL SPEECH ANALYTICS MARKET, BY APPLICATION, $M (2014–2024)

FIG 20 GLOBAL SPEECH ANALYTICS MARKET, BY INDUSTRY, $M (2014–2024)

FIG 21 WORLDWIDE MAJOR MARKETS FOR SPEECH ANALYTICS SOLUTIONS

FIG 22 GLOBAL SPEECH ANALYTICS MARKET, BY REGION, $M (2014–2024)

FIG 23 NORTH AMERICA SPEECH ANALYTICS MARKET SNAPSHOT

FIG 24 NORTH AMERICA SPEECH ANALYTICS MARKET, BY OFFERING, $M (2014–2024)

FIG 25 NORTH AMERICA SPEECH ANALYTICS SERVICE MARKET, BY TYPE, $M (2014–2024)

FIG 26 NORTH AMERICA SPEECH ANALYTICS MARKET, BY DEPLOYMENT TYPE, $M (2014–2024)

FIG 27 NORTH AMERICA SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, $M (2014–2024)

FIG 28 NORTH AMERICA SPEECH ANALYTICS MARKET, BY APPLICATION, $M (2014–2024)

FIG 29 NORTH AMERICA SPEECH ANALYTICS MARKET, BY INDUSTRY, $M (2014–2024)

FIG 30 NORTH AMERICA SPEECH ANALYTICS MARKET, BY COUNTRY, $M (2014–2024)

FIG 31 EUROPE SPEECH ANALYTICS MARKET SNAPSHOT

FIG 32 EUROPE SPEECH ANALYTICS MARKET, BY OFFERING, $M (2014–2024)

FIG 33 EUROPE SPEECH ANALYTICS SERVICE MARKET, BY TYPE, $M (2014–2024)

FIG 34 EUROPE SPEECH ANALYTICS MARKET, BY DEPLOYMENT TYPE, $M (2014–2024)

FIG 35 EUROPE SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, $M (2014–2024)

FIG 36 EUROPE SPEECH ANALYTICS MARKET, BY APPLICATION, $M (2014–2024)

FIG 37 EUROPE SPEECH ANALYTICS MARKET, BY INDUSTRY, $M (2014–2024)

FIG 38 EUROPE SPEECH ANALYTICS MARKET, BY COUNTRY, $M (2014–2024)

FIG 39 APAC SPEECH ANALYTICS MARKET SNAPSHOT

FIG 40 APAC SPEECH ANALYTICS MARKET, BY OFFERING, $M (2014–2024)

FIG 41 APAC SPEECH ANALYTICS SERVICE MARKET, BY TYPE, $M (2014–2024)

FIG 42 APAC SPEECH ANALYTICS MARKET, BY DEPLOYMENT TYPE, $M (2014–2024)

FIG 43 APAC SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, $M (2014–2024)

FIG 44 APAC SPEECH ANALYTICS MARKET, BY APPLICATION, $M (2014–2024)

FIG 45 APAC SPEECH ANALYTICS MARKET, BY INDUSTRY, $M (2014–2024)

FIG 46 APAC SPEECH ANALYTICS MARKET, BY COUNTRY, $M (2014–2024)

FIG 47 LATAM SPEECH ANALYTICS MARKET SNAPSHOT

FIG 48 LATAM SPEECH ANALYTICS MARKET, BY OFFERING, $M (2014–2024)

FIG 49 LATAM SPEECH ANALYTICS SERVICE MARKET, BY TYPE, $M (2014–2024)

FIG 50 LATAM SPEECH ANALYTICS MARKET, BY DEPLOYMENT TYPE, $M (2014–2024)

FIG 51 LATAM SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, $M (2014–2024)

FIG 52 LATAM SPEECH ANALYTICS MARKET, BY APPLICATION, $M (2014–2024)

FIG 53 LATAM SPEECH ANALYTICS MARKET, BY INDUSTRY, $M (2014–2024)

FIG 54 LATAM SPEECH ANALYTICS MARKET, BY COUNTRY, $M (2014–2024)

FIG 55 MEA SPEECH ANALYTICS MARKET SNAPSHOT

FIG 56 MEA SPEECH ANALYTICS MARKET, BY OFFERING, $M (2014–2024)

FIG 57 MEA SPEECH ANALYTICS SERVICE MARKET, BY TYPE, $M (2014–2024)

FIG 58 MEA SPEECH ANALYTICS MARKET, BY DEPLOYMENT TYPE, $M (2014–2024)

FIG 59 MEA SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE, $M (2014–2024)

FIG 60 MEA SPEECH ANALYTICS MARKET, BY APPLICATION, $M (2014–2024)

FIG 61 MEA SPEECH ANALYTICS MARKET, BY INDUSTRY, $M (2014–2024)

FIG 62 MEA SPEECH ANALYTICS MARKET, BY COUNTRY, $M (2014–2024)

FIG 63 GLOBAL SPEECH ANALYTICS MARKET SHARE ANALYSIS OF KEY PLAYERS (2018)

FIG 64 RECENT ACTIVITIES OF MAJOR PLAYERS (2018)

FIG 65 NICE LTD. – REVENUE SPLIT BY SEGMENT AND GEOGRAPHY (2018)

FIG 66 VERINT SYSTEMS INC. – REVENUE SPLIT BY SEGMENT AND GEOGRAPHY (2019)

FIG 67 AVAYA HOLDINGS CORPORATION – REVENUE SPLIT BY SEGMENT AND GEOGRAPHY (2018)