Customer Data Platform Market Size and Share Analysis by Component (Platform, Service), Capability (Access, Analytics, Campaign), Deployment Type (Cloud, On-Premises), Organization Size (Large Enterprises, SMEs), Application (Personalized Recommendations, Predictive Analytics, Sales and Marketing Data Segmentation, Customer Retention and Engagement, Risk and Compliance Management), Vertical (BFSI, Retail and eCommerce, Media and Entertainment, Travel and Hospitality, Telecom and IT, Healthcare)- Global Industry Demand Forecast to 2030

Market Overview

The global customer data platform market revenue was USD 4,756 million in 2022, and it is expected to reach USD 48,559 million by 2030, advancing with a CAGR of 33.70% during 2022–2030. The prime factors that drive the market are the growing rate of digitalization and urbanization, rising per capita income, continuously advancing telecom & IT industry, and surging funding by private and public sectors to improve marketing capabilities.

Moreover, the mounting demand for omnichannel experiences driven by a user-centric approach will boost the market growth.

Cloud-Based CDPs To Show Higher Growth Rate

The cloud category will register the faster growth during the forecast period, with a CAGR of 33.9%. This will be due to the fact that cloud-based software is more scalable, easy to handle, cost-efficient, and rapidly being integrated with innovations such as AI and machine learning. Additionally, such technology breaks data silos at speed with automated data transfers, drives predictive engagements faster with integrated AI/ML, augments consumer information with different public datasets, and democratizes the access to insights.

Furthermore, as the emphasis on individually using the public or private clouds has reduced, the deployment of customer data platforms as unified cloud solutions has increased.

Shift of Organizations from On-Premises to Cloud Analytics

Nowadays, the cloud has become the prime location for organizations to store their data, with a majority of them having already shifted their applications to cloud platforms. And, those who still have their data on premises are planning to move to the cloud soon. Several companies across the industrial vertical are trying to modernize their data platforms to support advanced applications and analytics, by moving their data to the cloud. Moreover, the rising cost and the need to improve the performance of IT operations are the major factors behind the rapid adoption of the cloud by organizations, as it offers greater efficiency and operational agility.

Cloud computing trends are transforming data infrastructures even in sectors such as semiconductor, which have been relatively sluggish to adopt a cloud solution for analysis. On-premises data warehouses have historically been relied upon heavily, but hybrid architectures, which combine on-premises enterprise data center resources with public cloud services, are gradually replacing them. According to a 2021 Semiconductor Engineering article, organizations are turning to cloud analytics to handle the exponential expansion in data quantities, as well as the rising complexity of data types and supply chain processes.

BFSI Sector Significantly Contributes to Market Advance

The BSFI category accounted for a significant revenue share in 2022. This is due to the increasing usage of CDPs to handle customers’ information for several purposes, such as retention, engagement, and personalized recommendations. Additionally, the demand for such platforms is fueled by the growing dependence of the BFSI sector on the computer technology for marketing to a certain consumer base.

The travel & hospitality industry will witness the highest growth rate in the coming years, of around 34%. This can be ascribed to the augmenting requirement for improved customer experiences, based on which companies in the sector are mostly judged; retaining customers, and encouraging repeat transactions. Moreover, it is necessary for businesses to ensure customer loyalty, for which good travel experiences are mandatory; this can be done via such platforms.

Furthermore, the healthcare category contributed significant revenue in 2022. This was due to the growing healthcare infrastructure as a result of the high capital investment by private and public companies and the rising demand for telemedicine, as it offers patients access to doctors from anywhere, thus becoming cost- and time-effective, especially in times of crisis.

In addition, hospitals possess an expansive volume of patient data, created in several departments, which further builds a need for CDPs, which offer details into individual patients by assimilating information from multiple channels, linking data from those channels, and storing it to further track the condition of customers. Thus, the fact that patient data continues to mount and change with time raises the need for such platforms.

Continuous Development in CDPs Fosters Market Growth

Conventional data management techniques merely gather summaries of data. However, CDPs can create fully connected user information, which is simple for enterprises to access. In effect, by connecting various information sources, effective CDP utilization creates a framework for stronger marketing efforts.

The market is undergoing a number of innovations to fulfill the consumer demand for a robust data platform. For instance, in July 2022, a U.S.-based CDP company, named Tealium Inc., announced the launch of its pharmaceutical solution, which improves collaboration between healthcare providers, patients, and pharma companies.

Similarly, in June 2022, Adobe Inc. unveiled updates for its consumer data platform, to assist brands in switching from third-party cookies to first-party data. The solution can be adopted in numerous industries as it offers enhanced user accounts with commerce, AI-based targeting, segment match throughout channels, and new privacy and security capabilities.

Platform Contributes Majority of Revenue

The platform category accounted for the larger revenue contribution in 2022, and it is further expected to maintain its dominance during the prediction period. This will be due to the rising need for real-time and personalized data analysis. Moreover, CDPs offer insights into the choices of users, thus aiding businesses in engaging them and developing a proper customer experience plan.

Additionally, the majority of the CDP solution vendors deliver a platform or software package that combines customer information from several channels, such as points of sale, e-commerce, email signups, and product registrations, into a unified database, to provide a 360-degree customer view.

Customer Retention and Engagement Is a Major Application

Customer retention and engagement applications contribute significant revenue to the market. This is due to the burgeoning requirement of businesses to retain their customers and encourage repeat transactions. This helps businesses attain a stronger position and maintain their brand value amidst the emergence and expansion of other organizations in their sphere of operation.

Burgeoning Annual Expenditure on Marketing and Advertising

The level of competitiveness in every market is extremely high and rising further as a result of globalization. Thus, it is difficult for startups to establish a foothold in the market because the established players already have a solid portfolio of products. On the other hand, when startups enter any sector with fresh, exciting product proposals, it can be difficult for the established competitors to survive. As a result, businesses will spend more money each year on marketing and advertising, which will boost the usage of consumer data platforms in many sectors.

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North America Is Prime Revenue Contributor

North America accounted for the largest revenue share, of 46%, in 2022, and it is further expected to maintain its position during the prediction period. This is due to the presence of pure-play vendors and providers of CDP as a sub-product, established IT infrastructure, and high adoption rate of advanced technologies.

Additionally, the developed healthcare sector, surging need for personalized recommendations in the BFSI and media & entertainment sectors, and the growing demand for predictive analytics, particularly in the healthcare sector, result in the high revenue generation in the region.

Moreover,

• The U.S. contributed the majority of the regional revenue in 2022, and it is further expected to maintain its dominance in the coming years. This is due to the presence of a huge number of industry players, established healthcare infrastructure, and growing funding for the creation and advancement of such platforms.

APAC will witness the fastest growth in the coming years. This is due to the rapid digitalization and urbanization, surging per capita income, booming telecom & IT and retail & e-commerce sectors owing to the rising standards of living, and burgeoning travel & hospitality industry.

Additionally, the growing funding by giants across industries in CDP startups, rising usage of OTT platforms, which creates the need for personalized recommendations; and increasing need to improve marketing technologies are responsible for the growth in the demand for CDPs in APAC.

Moreover,

• Japan, China, India, and South Korea substantially contribute to the regional market, owing to the increasing investments by private companies, which encourage vendors to integrate advanced technologies, including AI and ML, into customer data platforms, for delivering accurate results; the rising number of vendors, and the rapidly growing end-use industries.

Furthermore, Europe held a significant revenue share in 2022, due to a rise in the number of tourists, which boosts the travel & hospitality industry; burgeoning usage of such platforms in the BFSI sector, and increasing internet penetration in the region.

Top Customer Data Platform Providers Are:

• Oracle Corporation
• SAP SE
• Adobe Inc.
• Salesforce Inc.
• Microsoft Corporation
• SAS Institute Inc.
• Cloudera Inc.
• NICE Ltd.
• Twilio Inc.
• Upland Software Inc.

Market Size Breakdown by Segment

This fully customizable report gives a detailed analysis of the customer data platform industry from 2017 to 2030, based on all the relevant segments and geographies.

Based on Component

• Platform
• Service

Based on Capability

• Access
• Analytics
• Campaign

Based on Deployment Type

• Cloud
• On-Premises

Based on Organization Size

• Large Enterprises
• SMEs

Based on Application

• Personalized Recommendations
• Predictive Analytics
• Sales and Marketing Data Segmentation
• Customer Retention and Engagement
• Risk and Compliance Management

Based on Vertical

• BFSI
• Retail and eCommerce
• Media and Entertainment
• Travel and Hospitality
• Telecom and IT
• Healthcare

Geographical Analysis

• North America
  • U.S.
  • Canada
• Europe
  • Germany
  • U.K.
  • France
  • Italy
  • Spain
• Asia-Pacific
  • Japan
  • China
  • India
  • South Korea
  • Australia
• Latin America
  • Brazil
  • Mexico
• Middle East and Africa
  • Saudi Arabia
  • South Africa