The global salesforce services market was valued at $9,124.2 million in 2019 and is projected to reach $55,307.6 million by 2030, growing at a CAGR of 18.9% during 2020–2030. The system management category under service type segment is expected to record fastest growth during the forecast period. This can be primarily attributed to the increasing demand for salesforce monitoring. It provides smart alerts to support teams to predict and prevent all major issues related to customer relationship management (CRM) applications, which, in turn, helps to streamline business functions.
Preferences for Salesforce Services to Enhance Customer Satisfaction Is Trending in the Market
Leveraging quality CRM tools, such as salesforce, enables ease of communication, improved customer service, and data organization, which lead to enhanced process management and timely resolution of the issues. Salesforce services offer intuitive, autonomous, and intelligent software that enable a thorough analysis and efficient use of customer feedback. This includes reviewing and collecting customer data by leveraging a software that allows for automatic segmentation to ensure fast and effective representation of customer demographics.
Leveraging Artificial Intelligence (AI) CapabilitiesIs Escalating the Market Growth
Salesforce services are integrated with AI capabilities that enable a user to develop custom-AI platform to predict business outcomes, such as lifetime value of a service, in order to train and deploy bots customized as per the business’s CRM suite. Further, with the help of advance machine learning technology, these platforms are able to identify the intent of a body text and then assist organizations in effective decision making. AI helps recognize relevant patterns in the company’s data to avoid any deviations from the target plan of action and improve the productivity. Hence, leveraging AI capabilities of salesforce services is a major factor driving the growth of the market.
Segmentation Analysis of Salesforce Services Market
Geographical Analysis of Salesforce Services Market
Together, North America and Europe are expected to hold over 70% share cumulatively in the global salesforce services market in 2030. Large adoption of CRM solutions, penetration of cloud services, large IT spending, and technological advancement are some of the key factors supporting the growth of the market in these regions.
On the other hand, APAC is expected to register fastest growth in the market during the forecast period. Economic development, growing adoption of advanced technologies, and surging BFSI industry in APAC countries are some of key factors driving the salesforce services market.
Competitive Landscape of Salesforce Services Market
The salesforce services market is highly competitive with large number of key players, including SAP SE, Oracle Corporation, Microsoft Corporation, Salesforce.com Inc., Adobe Inc., DXC Technology, Accenture PLC, IBM Corporation, Pegasystems Inc., Verint Systems Inc., Tata Consultancy Services Limited, and AT&T Inc.
Browse report overview with detailed TOC on "Salesforce Services Market Research Report: By Deployment Model (Cloud, On-Premises), Service Type (Planning, Execution, System Management), Application (Sales, Marketing, Commerce Cloud, Analytics), Industry (BFSI, Manufacturing, Retail & E-Commerce, Government, Healthcare, IT & Telecom) - Global Industry Trends and Growth Forecast to 2030" at:https://www.psmarketresearch.com/market-analysis/salesforce-services-market
In recent years, major players in the salesforce services market have taken several strategic measures to strengthen their market positions. For instance, in in November 2019, Salesforce.com Inc. announced a strategic partnership with Amazon Web Services Inc. The former has introduced Service Cloud Voice, a new service that is integrated with Amazon Connect, in order to provide agents across a contact center with a set of tools in their workspace, allowing them to deliver enhanced customer service support.