Service Integration and Management (SIAM) Market

Service Integration and Management (SIAM) Market Size, Share, Development, Growth and Demand Forecast to 2023 - Industry Insights by Solution (Business Solutions, Technology Solutions), by Service (Advisory, Implementation, and Automation), by Organization Size (SSMEs) and Large Enterprises), by Vertical (Banking, Financial Services & Insurance (BFSI), Retail, Telecom, Manufacturing, Energy & Utilities, Transportation & Logistics, and Others)

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Report Code: IM11050
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Market Overview

Service integration and management (SIAM) systems are deployed to provide a single platform that integrates the services provided by multiple service-suppliers (internal and external) for the organization. It thereby reduces complexities, giving rise to a single business-facing IT platform for the organization. SIAM market holds a promising future as the evolutionary technological trends have resulted in a growing essential demand for service integration capabilities from organizations in a highly competitive and multi-sourcing services environment. SIAM successfully constructs an environment of continuous improvement among various service providers through robust tools for measuring and managing the service provider’s performance, which in turn leads to better business outcomes for the organization.

Market Dynamics

Europe is likely to account for the largest market on the back of growing need of organizations to adapt their IT system infrastructure to the changing information services environment, in the region. The North American counties such as the U.S. and Canada are also expected to garner major shares in the overall market on account of widespread adoption of advanced technologies in a bid to improve the organization’s operational efficiency. Asia-Pacific is expected to render major growth opportunities in system integration and management market owing to the presence of a large number of multi-sourcing IT companies, along with the presence of few of the prominent vendors of SIAM, in the region.


It has been observed that organizations are shifting towards adoption of cloud and hybrid IT solutions, due to which the need for implementation of comprehensive service integration and management solutions into the existing information infrastructure in organizations is also increasing. As a result of globalisation, the companies are gearing up to expand their businesses across the world, in which SIAM plays a key role in managing the complex organizational operations.

Manufacturing segment is expected to witness the fastest adoption of SIAM technology, due to the rapidly increasing demand from manufacturing industries for service integration and management systems that aid the entities in optimizing operational efficiencies, along with lowering costs and streamline working capital management processes in a multi-supplier environment.

Growth Drivers

The increasing widespread adoption of cloud-computing environment by the organizations is a major growth driver of the SIAM market, wherein organizations require to integrate services selected by business users while maintaining the overall performance and quality. Digitization is leading to automation of the industrial operations. The growing need to adapt system infrastructure to the technological evolutions in order to achieve higher business outcomes is expected to drive the SIAM market growth during the forecast period. The integration of three things, namely people, process, technology, is necessary in the changing technological environments which has necessitated the adoption of SIAM systems specifically among medium and large sized organizations.

Having an effective governance model to manage diverse providers and subcontractors is a critical success factor that is certain to provide growth to the service integration and management market in the coming years.

Competitive Analysis

Some of the major players in the SIAM market include Capgemini, HCL Technologies, Hewlett-Packard Enterprise, Tata Consultancy Service, Wipro Ltd., Atos SE, Accenture, CGI Group Inc., Fujitsu, and Oracle.

The global service integration and management market is mostly fragmented owing to the presence of number of regional and multinational vendors. The competition in the SIAM market is intense as a result of increasing price pressure and the growing need for improved service delivery along with scalability options, to be provided by the vendors.

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