Citizen Service AI Market Size

Citizen Service AI Market Future Prospects

The citizen service AI market will generate an estimated revenue of USD 14.3 billion in 2024, and it is projected to grow at a CAGR of 44.5% from 2025 to 2030, reaching USD 130.5 billion by 2030.

AI advancements are driving market growth. Improvements in NLP enable AI systems to comprehend and react to human language, which is revolutionizing the market as consumers are accustomed to using AI-powered citizen services, such as chatbots and virtual assistants.

Numerous significant technology companies are constantly creating AI-driven citizen-centric solutions, due to which cloud-based and SaaS models are becoming more ideal since they offer more-scalable and adaptable AI service implementations.

The initiation of smart city programs and the proliferation of IoT devices are creating a huge increase in data availability, which is facilitating the rise of AI in public services. These AI-driven systems can access and analyze an extensive array of data, which helps in lowering the burden of users while searching and analyzing the right source and correct information. Several organizations are creating chatbot-based applications that are similar to ChatGPT and Gemini, which take input from the user and generate text ad output. These applications are helping several users resolve their issues or inquiries. These AI models have the potential to boost the work output by approximately 40%.